Where are we?

• In the center of Madrid!
• Paseo Santa María de la Cabeza 56, 28045, Madrid, Spain

How to get there?

• METRO: The nearest station is Palos de la Frontera (line 3)
• NEARBY RENFE & METRO: A few minutes walk from Atocha station.
• TAXI: A taxi will cost around € 5 from Atocha.

How to contact us?

You can contact us via email: info@residenciasantamaca.com and by phone at +34 630 02 94 22

How can I organize a visit?

Write to info@servihousing.com to coordinate a visit. We will be happy to have you! J

What will we visit?

We will make a tour of the entire residence: common areas and rooms, so you can choose the one that best suits your needs.

How do I make the reservation?

First you have to apply online – click here to do it now. https://residenciasantamaca.com/solicitud-de-admision

What do you need to make the reservation?

It’s a simple  process:

1. Make the online application on our website: (LINK TO RESERVATION FORM)
2. We will contact you. Once we have received your request, we will contact you. If you want to speed up the process, you can call us at +34 630029422.

What documentation do we need?

Please contact us on  +34 630029422 regarding the diocuments we will need from you

Who can live in the residence?

The Residence only admits female students from any university and / or Business School. There are also some places for opponents. The application can be made starting now for the following year.

What is the duration of the contract?

The Residence has a minimum stay of the full academic year (ten months), from September or October until the end of June or the end of July.

Can I stay in the summer?

Yes, although the extension is not automatic and depends on the summer groups that we have. Please request summer stays as soon as possible.

Can I pay fractioned?

Yes, the payment of the full course can be divided by paying through our virtual POS. If you prefer, you can make a single payment annually.

What are the payment terms?

There are three concepts in terms of payment:

• THE DEPOSIT:  We will keep it until the end of the course. If when you return home in June or July, your room is in perfect condition and as delivered to you, it will be fully returned to you. In the event of any damage, the proportional part of the damages caused will be deducted from this deposit.
• GUARANTEE DEPOSIT: It will be the equivalent of a monthly payment + VAT and will become the payment of the last month of stay in our residence.
• MONTHLY RENT: it is done or by direct debit between the 28th and the 3rd of each month, or through payment by credit / debit card in our website in those same dates

Will the deposit be returned?

Yes, as long as you do not break anything – including the minimum stay required by the contract.

What is included in the cost of the room?

All expenses and the use of common areas. Cleaning, bed linen and towels. Fiber optic Internet, 24 hour video surveillance and maintenance. You will also have at your disposal our management team;)

What is not included in the cost of the room?

The meals, the washing of your clothes (we only take care of washing the bed linen and towels), personal hygiene products.

What is the cancellation policy?

The cancellation policy is STRICT. The deposit of the reservation WILL NOT BE RETURNED if it is canceled less than 90 days in advance. The payment of the admission fee will not be refunded in any case.

Are the rooms mixed?

No, the rooms are INDIVIDUAL and the residence is feminine.

Can I choose my room?

Of course! Tell us your preference, but remember that we can only guarantee your favorite room when you make the payment of the reservation, so we recommend that you do it as soon as you make a decision, that someone else can win you.

When can I get there?

You can arrive from the start date of your contract. Let us know in advance your arrival date so that someone from our team can welcome you;)

What do I have to bring?

Your stuff! We take care that your room is ready for you to live, so don’r worry about the furniture, bedding and towels. Bring with you a set of extra hangers, personal care products and network cable;)

What do not I have to bring?

Set of bed and towels, or anything that is not essential for your life in Madrid, remember that you have a room for yourself, but that you have the space you have.

Are there bedding and towels?

Yes, and we wash and change weekly

Can I customize my room?

Always leave it exactly the same as you found it. Otherwise, there may be charges for the damages caused.

Can I bring pets?

No, pets are not allowed in the residence.

Is there a laundry?

You will have a laundry at your disposal, but the washing products (detergent, fabric softener, etc.) will entrust you. If you are too lazy to do the laundry, we have exclusive discounts with Lavanapp.

Is there a postal service?

No, you will be responsible for managing the packages / documents that arrive for you at the residence.

Can I smoke?

Smoking inside is strictly prohibited and may result in internal sanctions and additional cleaning and painting costs. Smoking is only allowed in the places authorized for it, only tobacco, on the common terrace or on the terraces of the rooms. We remind you that covering the smoke detector of the rooms is an irresponsibility that can put you in danger.

Do I have internet?

Yes. The Residence has a dedicated high-speed fiber optic connection and there is WiFi throughout the building.

Can I have a party?

In your room, no. You can request permission to use the common areas.

Can you receive visits?

Of course. We have a visiting time of 10.00 to 23.00 hours, but common facilities are only available to those staying at the residence, so they can not use the gym or study areas.

Can someone sleep in my room?

No, the overnight stays of other people are strictly prohibited.

Can I park in the residence?

No, Santa MaCa does not have its own parking.

How do I notify maintenance?

Send us an email to info@residenciasantamaca.com. If the item has been damaged due to misuse or inappropriate use, the repair costs will be charged to your account.

What happens if I lose my key?

You will have a personal and non-transferable key. If you lose it, we can make a copy for € 50 that you can pay to our account.

We remind you not to leave the key to anyone, it is a security problem and if something happens in your room, it will be your responsibility.

What do I have to do before the departure?

Leave your room as you found it: completely empty and undamaged. Tell us as soon as possible to coordinate your check out with a member of our team, who will review your room with you.